How can we help you?

Browse events on the homepage, click on an event you like, select your ticket type and quantity, then click "Buy Ticket." Complete your payment securely via Paystack — card, bank transfer, or USSD. Your QR-coded ticket is generated instantly and sent to your email.

Your ticket is sent to the email address you registered with. It's also always available in your User Dashboard → My Tickets tab. You can view the QR code there anytime, even without internet (once loaded).

Yes! During checkout, toggle the "Gift Ticket" option and enter the recipient's name and email. The ticket will be issued in their name and sent to their email address.

Show your QR code (from your email or dashboard) to the venue staff at the entrance. They will scan it with their device to verify it's valid and check you in. No printing required — your phone screen works perfectly.

KwikTik uses Paystack for secure payments. You can pay with debit card, bank transfer (all Nigerian banks), or USSD. Payment is confirmed automatically — no screenshots or manual steps needed.

Payment confirmation is instant. As soon as Paystack confirms your payment, your ticket is automatically generated and emailed to you — no manual review needed. If you don't receive your ticket within a few minutes, check your spam folder or visit your dashboard.

Refund policies are set by individual event organizers. KwikTik does not handle refunds directly. Contact the organizer for your specific event. If you cannot resolve it, contact us on WhatsApp and we'll help mediate.

Register as a Vendor on the sign-up page. Once your account is active, go to your Vendor Dashboard → Create Event. Fill in the event details, add ticket tiers with pricing, enter your bank account for receiving payments, and publish. Your event goes live immediately.

No — it's fully automatic. Paystack confirms every payment in real-time. The moment a buyer completes payment, their ticket is generated instantly and emailed to them. You receive a notification email for every sale. Just check your Vendor Dashboard under Ticket Sales to see all confirmed orders.

In your Vendor Dashboard, go to Scan Tickets. Select your event, then use the camera scanner to scan attendees' QR codes at the gate. The system instantly shows whether the ticket is Valid (green), Already Used (orange), or Not Found/Invalid (red). You can also manually type a ticket code.

On the Login page, click "Forgot Password?" and enter your email address. You'll receive a password reset link in your inbox within a few minutes. Check your spam folder if you don't see it.

Email changes require manual support for security reasons. Contact us on WhatsApp (+234 808 022 0063) or email support@kwiktik.com.ng with your request and we'll handle it promptly.